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FAQs

Delivery is free for orders above £15. For orders under £15 we charge £1.50 for SE London and £2.50 for the rest of the UK. We use Evri and Royal Mail for the majority of our deliveries. You also have the option of tracked delivery with DHL or UPS, as well as next day zero carbon delivery with Packfleet, both of which cost £6. You can choose this when checking out.

We always try to get your order to you as soon as possible. For hand delivery, we deliver on Mondays, Wednesdays, Thursdays and Fridays. For postal deliveries we use Evri and Royal Mail, which normally takes 2-3 days. In very busy periods like December, this might take longer.

You can redeem your voucher code in the checkout page. Enter it to the relevant box.

You can make changes to your subscription and personal details in ‘My account’ 

Yes, you can skip deliverieds or suspend your subscription on  ‘My account’ 

You can cancel your subscription at any time in the Subscription section of ‘My account’

Yes. We have lots of great gift ideas as well as gift subscription options. check them out here

Sorry about that! Please send us an email and we'll get it sorted.

Most of our coffees are Fair-trade and all are always traceable and sustainable. You can look at some more info about this here

Yes. We grind for Filter (drip), Cafetiere (French Press), Stove top, AeroPress and Espresso. You can select which grind you want on the coffee pages.

Please keep your coffee sealed and in a dry, cool place (not in the freezer as it will soak the smells). In these conditions whole beans keep for around 60 days and if freshest up to 30. Ground coffee will keep up to 30 days and freshest in the first two weeks. Coffee pods keep for 6 month.

Yes, Our decaf options are water processed (not chemical) and taste just like the real thing! Check out our decaf blend.

We don’t have a shop but we do sell directly from the roastery. If you are local you are very welcome to pop by and buy your coffee. We are stocked in various shops in South-East London and Kent, and a few beyond. You can see our stockists list here

Sustainability is at the heart of our business. We try to do our best to reduce our environmental impact as much as we can and continuously working towards this goal. You can read more about our sustainability here

Our pouches are recyclable. For coffee that is hand delivered we offer a collection of the empty pouches. Our retail bags are compostable. Our pods are 100% home compostable.

There isn’t really a best way. At the end of the day it’s what works for you. You can get great results with each of the brewing methods. A cheap way to start is a French Press / Cafetiere. Check out our brewing guides here

Yes. Check out our gifts and accessories page. If you need advice about other equipment please drop us an email.

We sometimes run workshops. If you’re interested then please drop us a line and we’ll be in touch once things are back to normal.

We have two roasteries: Catford in South-East London and Ashford in Kent.

We are open Monday-Friday from 9-5

Yes, you're very welcome to pop round and collect your coffee. Please email or call to let us know you're coming so we can prepare your order.

We don't have a cafe but there are lots of places nearby you can drink our coffee. In London the nearest places to us are Marchetti Cafe and in Ashford it's j.v.home

We are not a cafe but there are lots of places nearby you can drink our coffee. In London the nearest places to us are Marchetti Cafe and in Ashford it's j.v.home